Terms of Service Last updated: April 2026 Please read these terms carefully before using our website and placing orders. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services. 1. About Us We operate an online food ordering and delivery service based in Newport, Wales, United Kingdom. These terms govern your use of our website and the purchase of products through our platform. 2. Eligibility • You must be at least 16 years old to create an account and place orders. • By placing an order, you confirm that the information you provide is accurate and complete. • You are responsible for maintaining the confidentiality of your account credentials. 3. Placing an Order • All orders placed through our website are subject to availability and acceptance. • An order is confirmed only when you receive an order confirmation via email or on-screen notification. We reserve the right to decline any order. • Prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. • We make every effort to ensure pricing is accurate. If an error is discovered, we will notify you and offer the option to proceed at the correct price or cancel your order for a full refund. 4. Payment • We accept online card payments processed securely through Stripe, and cash on delivery where available. • Full payment is required at the time of ordering for online payments. • All card transactions are encrypted and processed by Stripe, a PCI DSS Level 1 certified payment provider. We do not store your card details. 5. Delivery • We deliver within designated delivery zones in and around Newport. Delivery availability is determined by your postcode at checkout. • Estimated delivery times are provided as a guide and are not guaranteed. Delays may occur due to high demand, weather conditions, or other circumstances beyond our control. • You must ensure that someone is available at the delivery address to receive the order. If delivery cannot be completed due to incorrect address details or no one being available, we may not be able to offer a refund. • A minimum order value may apply, as displayed during checkout. 6. Product Descriptions & Allergens • We endeavour to provide accurate descriptions, images, and pricing for all products. However, product images are for illustration purposes and may vary slightly from the actual item. • Allergen information is provided where available, but we cannot guarantee that any product is completely free from allergens due to the nature of food preparation. If you have severe allergies, please contact us before ordering. 7. Cancellations & Refunds • Cancellations and refunds are handled in accordance with our Refund Policy, which forms part of these terms. • Your statutory rights under UK consumer law, including the Consumer Rights Act 2015, are not affected. 8. Your Account • You are responsible for all activity that occurs under your account. • You must notify us immediately if you suspect any unauthorised use of your account. • We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse promotional offers. 9. Promotional Offers & Discount Codes • Promotional offers and discount codes are subject to specific terms and conditions as stated at the time of the promotion. • We reserve the right to withdraw, modify, or cancel any promotion at any time without prior notice. • Discount codes cannot be combined unless explicitly stated, and have no cash value. 10. Intellectual Property • All content on our website — including text, images, logos, graphics, and software — is our property or used under licence and is protected by UK and international copyright law. • You may not reproduce, distribute, or use any content from our website without our prior written consent. 11. Limitation of Liability • Our website and services are provided on an "as is" basis. We make no warranties regarding uninterrupted access or error-free operation. • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. • Our total liability for any claim relating to an order shall not exceed the amount you paid for that order. • Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. 12. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites. 13. Privacy Your personal data is handled in accordance with our Privacy Policy, which forms part of these terms. By using our services, you acknowledge that you have read and understood our Privacy Policy. 14. Changes to These Terms We may update these terms from time to time. Changes will be posted on this page with a revised date. Continued use of our website after changes are posted constitutes acceptance of the updated terms. 15. Governing Law & Disputes • These terms are governed by the laws of England and Wales. • Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. 16. Contact Us If you have any questions about these terms, please contact us via our Contact page or the details listed on our website.